Guides

Here you'll find a long list of guides that covers the experience of being part of the all.u.me community - both as a backup and as a caller.

FOR ALL OF US

DOWNLOAD APP

01 Use your phone's’ camera to scan the QR code to access the Google Play or the Apple App store
02 Alternatively, search for “all.u.me” in your app store
03 Download the all.u.me app and open it

CREATE A PROFILE

01 Scroll through the intro pages
02 When ready press GET STARTED
03 Enter your phone number for us to verify your profile
04 Enter the verification code
05 Enter your name

ACCEPT LOCATION SERVICES

In order for all.u.me to work we need you to set your location to "always". If we don't know where you are we don’t know if you are nearby a caller or if there are any backups near you in case you need backup. 

It's a two step process with a few variations depending on language and phone model.

01 Allow the app to access your phones location services
02 Start by accepting "When in use.."
03 Then change this to "Always" on the following screen or in settings.

We’ll let you know if it not setup correctly on the home screen.

ACCEPT NOTIFICATIONS

We need you to allow us to send notifications, so we can let you know if you are needed as a backup - or if we need to share news with you.

01 Allow the app to send you notifications
02 Allow us to make sure you notice

We’ll let you know if it not setup correctly on the home screen.

ADD A PROFILE PHOTO

You should upload a picture of yourself, so that even a stranger would recognise you.

01 Allow the app to access your image library or camera
02 Select a photo and size it to fit the circle

You can always change it in you profile settings.

BECOME A BACKUP

01 Watch the 3 minute training video
02 When the video is almost complete you'll see I'M READY
03  Press it and take the short quiz
04 If you like you can choose to see the training video again

You are now a certified all.u.me backup.

MANAGING YOUR PROFILE

01 Press your profile picture on the home screen to open the menu
02 Press PROFILE
03 Add to or change your profile
04 When done press SAVE
04 From the three dots in the top right corner you can remove the profile photo, delete the profile or sign out

ASSES A CALL

If a user starts a call for backup nearby, you will receive a notification with the callers name and the distance to the caller.

01 Press the notification
02 Asses the callers location
03 Choose to ACCEPT or DECLINE the call

GETTING TO YOUR CALLER

If you accept the call the app tells you how to reach your callers location by regular GPS based routing by Google Maps.

If you are not in an urban area, perhaps switching to "straight line" mode on the map is better.

01 Follow the guidelines
02 If other backups also accepts the call you can see who and where they are
03 When within close range - approximately 10 meters - of your callers location the app exits the routing mode

FINDING YOUR CALLER

Now this can be tricky especially in crowded locations. Use the advice in the app to find the caller.

01 Call out the callers name
02 Enlarge the profile photo and ask if anybody has seen them
03 Wait for other backups to arrive and spreed out
04 If you're not able to find the caller, press NO on the screen
05 If you have found the caller start backup or press YES to be reminded of the 5Ds

BACKUP YOUR CALLER

Depending on the situation choose to Distract, Delegate, Document, Delay or to be Direct - or a combination of these that feels right to you.

Focus on backing up the caller by helping them exit. It’s important to consider your own safety and keep your intervention short - of course don’t put yourself at risk.

FILE A REPORT

After participating in a call as either a backup or a caller, you're able to file a report if you had a bad experience.

Reporting is anonymous and can be filed up to 14 days after the call took place.

01 Press your profile picture on the home screen to open the menu
02 Press REPORT
03 Select the relevant caller or backup
04 Select the reason why and press NEXT
05 If you like add a comment and press SUBMIT


FOR JEWELRY OWNERS

CONNECT YOUR JEWELRY

01  Select the JEWELRY icon
02  Press the PLUS & accept bluetooth access
03  Triple-click your jewelry
04  Wait a few seconds
05  Press OK to verify

Contact support if the app can’t find your jewelry.

UNLOCK CALL FOR BACKUP

Most jewelry require that you UNLOCK the option to call for backup.

01  Press UNLOCK
02  If you have a redeem code or pre-paired subscription period activate it here
03  Press CONTINUE and go through verification process with the App Store or Google Play
05  When complete the UNLOCK button will change into a HOLD TO START CALL button

If you choose NOT NOW, triple-clicking your jewelry will not start a call for backup, but a distraction call to you.

ADD DISTRACTION CALL TO CONTACTS

By connecting a jewelry to the app you will simultaneously activate the Distraction call feature.

When triple-clicking your jewelry we will make a call to your phone providing you a distraction you can use to exit the situation yourself. The call is made from a Danish phone number. By adding this to your phones contacts, you will see a recognisable name, when we call you.

The call is a replay of a recorded message.

01  Press ADD CONTACT to enter the name to this number

MANAGING YOUR JEWELRY

01 Press the JEWLERY icon on the home screen to access the jewelry overview
02 In case your jewelry requires a service check or should be replaced this is indicated in the overview
03 Press the jewelry you wish to manage
04 Press TRY IT OUT to start a test of the connection between your jewelry and the app
05 From the three dots in the top right corner you can remove the jewelry or fetch the jewelry ID

STARTING A CALL

If you’re in a uncomfortable situation and need help to exit do not hesitate to triple click your jewelry to start a call for backup or a distraction call. However, make sure that:

01 The app is running
02 Location is set to ALWAYS
03 Notifications are enabled
04 You’re close to your phone

You can also start a call from the app by pressing the HOLD TO START CALL button for 3 seconds.

STOPPING A CALL

When you're okay, you should stop the call. Also if you started the call by mistake.

01 Tap the STOP CALL button
02 Answer the questions in the feedback dialogue so we can learn and improve the concept
03 If you indicate that the backups weren't good at de-escalating the situation, you are encouraged to make a anonymous report