how-it-works

How it works

The jewelry owner can call for backup by pressing three times on the stone, and notify nearby backups for support. If the backups accept the call, they will be routed to the caller, and can help them exit the situation.

In the all.u.me app it takes 3 minutes to be trained in 5 proven, simple, and safe strategies to intervene - the bystander intervention method is called “the 5D’s”.

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DEFINITIONS

Backup
Everyone on the app is a backup. The only requirement is that you've taken the 3 minute bystander intervention training and that you're sharing your location, so we can notify you if your help is needed nearby.
Caller
If you also want be able to call for backup you can subscribe to the service in the app. For many it's however difficult to activate a call from the phone, why you can connect an all.u.me jewelry with bluetooth for easy and discret activation.

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Become a backup

Download the app and create an all.u.me profile.

Complete the 3-minute training in bystander intervention and answer a few follow up questions - then you're ready to be a backup!

Unlock call feature

If you want to be able to call for backup, unlock the call feature.

If you only want to act as a backup, you can skip this step.

Calling for backup

Press the call button if you're in a situation where you'd like someone to help you exit.

We'll locate and notify the 20 backups closest to you.

Backups on their way

Backups nearby will receive a notification from all.u.me letting them know you're calling for backup.

They can either choose to accept or decline the call. The first 5 will be guided to your location and be reminded of the 5Ds on their way to you.

Being a backup

First task is to find the caller - which can be difficult, but we'll guide you.

Based on what you see, choose the intervention strategy you feel is most efficient. The app will provide suggestions on how to backup.

Your and your callers safety is the most important thing, so choose a strategy that will de-escalate the situation.

Sometimes, the best approach is to wait until more backups arrive before intervening.

Ending the call

When you have exited the situation - with or without a backup - end the call.

You will then be asked to share some feedback, so we can learn and improve all.u.me.

Something wrong?

After participating in a call as either a backup or a caller, you will be able to file a report on other participants if you had a bad experience.

Reporting is anonymous and can be submitted up to 14 days after the call took place.

SEE OUR FAQ